What impact would it have on your daily tasks in terms of time saving or cost reduction? |
By submitting the rail billing using a form, we can eliminate manual intervention, reduce copy-and-paste work, and speed up turnaround times while increasing customer satisfaction. |
How frequently would you use this improvement? |
Everyday |
How should it work? |
Check out the screenshot attached. The export rail billing process used by our competitor was very impressive and easy to access. They don't use Outlook email to receive requests for rail billing. This link allows the trucker or customer to request rail billing and receive a confirmation via electronically through the link, either with or without a waybill number. I sent this last year; there should be a hyperlink for requesting rail billing, and the information should instantly pass through to the NRB automation tool for validation. |
Assigned to Paul Dunlap for response.
Discussed requirement with Pradeep.
Pradeep will align with Sala and then we arrange a full Gemba for this process.
Meeting booked for 16-Nov to discuss
Assigned to Monica for further review