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Status Already exists
Created by Sebastian Feldborg
Created on Jan 11, 2023

Reason for cancelled orders / Delivery failure

When orders are cancelled from GCSS or orders are set as Delivery failure, would help alot in regards to finance and invoicing from vendors, if we had to put in a reason for the cancelled order or delivery failure. As we dont know why orders has been cancelled when we handle them weeks or months later

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  • Admin
    Krishna Kishore Kantipudi
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    Feb 20, 2023

    Dispatchers can use "internal notes" in the freight order work list to capture the reason for delivery failure.

    For the cancellations coming from GCSS we have two features to avoid unnecessary wrong cancellations

    SAP-955and sap-573