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Landside Platform Ideas Portal
Status Planned
Categories new capability
Created by Sebastian Feldborg
Created on Jul 3, 2024

User ID on FRO handling and dispute handling (CCDA)

What impact would it have on your daily tasks in terms of time saving or cost reduction?

at the moment, discpatchers are not able to see in an easy way which of their colleagues have handled the order, so i cant be difficult to know who to reach out to for daily questions or if dispute handling. if we easily could see who handled the specific booking, dispatchers could easy and quick divert tasks to each other

How frequently would you use this improvement?

Daily

How should it work?

just User ID shown either in a colum in the TMS query or some visible box we can filter for in FRO worklist and CCDA, hopefully more tools like CCA aswell etc.


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  • Admin
    Hichem Tlemsani
    Reply
    |
    Aug 8, 2024

    Thanks @Guest There is an option to add note to the dispute document to capture the name of the person or user ID who is working on the case. at the moment the assumption of dispute process that any dispatcher of a specific country can work on any case without further constraints or assignment

    you can also use the last modified field in the dispute document too


    Let me know if that helps