What impact would it have on your daily tasks in terms of time saving or cost reduction? |
It would save a lot of time in approving/rejecting charges. Currenlty, when going through the CCA worklist, we need to open each FRO indivudually to check on the attachement. The idea is to open the attachement direclty from the CCA worklist. |
How frequently would you use this improvement? |
Daily when validating if charges are correct, used be every dispatcher |
How should it work? |
We should have the option to open the attachments from the CCA worklist directly and/or have a checkbox that shows an attachment was added. |
Thanks @Rozanne Botman , would share a real scenario so we can understand better the idea and the kind of attachment you need to do bulk approval? and what are the control points you need to do as part of the approval process