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Landside Platform Ideas Portal
Status Under review
Created by Rozanne Botman
Created on Jul 16, 2024

Add Freight order Notes in CCA worklist

What impact would it have on your daily tasks in terms of time saving or cost reduction?

It would save dispatchers a lot of time. Currently, when they approve a charge they can leave a reason code but no internal note. This is needed to provide case #s with customer approvel to inform re-billing team on charge approvals such as pre-pull or storage. Additionally, when dispatchters reject a charge, they need to go back into the FRO to leave the vendor and note as to why its rejected. These things should be able to be done from the CCA worklist while approving/rejecting charges.

How frequently would you use this improvement?

Daily

How should it work?

We should have the option to leave internal note & notes to vendor on FRO's from the CCA worklist


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  • Admin
    Hichem Tlemsani
    Reply
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    Aug 8, 2024

    Thanks @Rozanne Botman I would love to discuss it with you with some real scenario? which kind of notes would you add? is the list of approval reasons not self-sufficient? usually we pick up customer induced to indicate charges to be re-billed

    1 reply