Landside Platform Ideas Portal
What impact would it have on your daily tasks in terms of time saving or cost reduction? |
It would save dispatchers a lot of time. Currently, when they approve a charge they can leave a reason code but no internal note. This is needed to provide case #s with customer approvel to inform re-billing team on charge approvals such as pre-pull or storage. Additionally, when dispatchters reject a charge, they need to go back into the FRO to leave the vendor and note as to why its rejected. These things should be able to be done from the CCA worklist while approving/rejecting charges. |
How frequently would you use this improvement? |
Daily |
How should it work? |
We should have the option to leave internal note & notes to vendor on FRO's from the CCA worklist |
Thanks @Rozanne Botman would you share an excel with list of internal notes today? and what is the outcome of this process? I am missing some inputs to progress on this request
@Hichem Tlemsani what is the status of this request? It can save dispatchers a lot of time by not having to go into each individual order.
Thanks @Rozanne Botman I would love to discuss it with you with some real scenario? which kind of notes would you add? is the list of approval reasons not self-sufficient? usually we pick up customer induced to indicate charges to be re-billed