Landside Platform Ideas Portal
What impact would it have on your daily tasks in terms of time saving or cost reduction? |
It would enable us to assist with smaller accounts by isolating those which are deemed as Spot. This would help aid the experience for customers that do not have a rep. |
How frequently would you use this improvement? |
Landside or Ocean would be running a report capturing these 1-2 times a week. |
How should it work? |
It should work as an indicator in the FRO/FWO worklist OR it should be built into the criteria maintenance of the FWO/FRO worklist so that a query can be built to isolate it. |
Hi @Guest before we move on we any development this requires first of all a process alignment and a clear ownership between Landiside and Ocean, I would suggest you reach out to FPOs to clarify the expected process here. @Ben Black perhaps you can help here. Also, Emily, could you please articulate more about how you expect this to help us improve the customer experience? Why would you have such an indicator in TMS rather than the upstream order handling systems? Thank you!