Landside Platform Ideas Portal
What impact would it have on your daily tasks in terms of time saving or cost reduction? |
This would allow us to received, attend and monitor quick resolution to vendor queries. This would replace email/whatsapp based communication with communications in SC. This should allow for faster turnaround for this kind of discrepancies allowing vendors to invoice faster which should have a positive impact in vendor ease of working with Maersk |
How frequently would you use this improvement? |
Daily on every order |
How should it work? |
If a vendor identifies and order that should be Ready for Invoice but is reading a different status, an order that shows a different total amount than contracted with PROC, an order whose surcharge approval is delayed more than reasonable, the vendor may raise a query per order. Depending on the type, the query should reach dispatcher, dispatcher supervisor, or procurement for resolution. |
