Supplier Connect communication module with dispatcher / PROC

What impact would it have on your daily tasks in terms of time saving or cost reduction?

This would allow us to received, attend and monitor quick resolution to vendor queries. This would replace email/whatsapp based communication with communications in SC. This should allow for faster turnaround for this kind of discrepancies allowing vendors to invoice faster which should have a positive impact in vendor ease of working with Maersk

How frequently would you use this improvement?

Daily on every order

How should it work?

If a vendor identifies and order that should be Ready for Invoice but is reading a different status, an order that shows a different total amount than contracted with PROC, an order whose surcharge approval is delayed more than reasonable, the vendor may raise a query per order. Depending on the type, the query should reach dispatcher, dispatcher supervisor, or procurement for resolution.