Supplier Connect to show reason for invoice rejection

What impact would it have on your daily tasks in terms of time saving or cost reduction?

Currently invoice rejection flow is handled via email where PTP team rejects and invoice, then sends rejected invoice to local team and local team sends it to the vendor. Due to time zone differences and day to day urgencies, the time taken between PTP invoice rejection and the vendor actually receiving the notification that the invoice is rejected takes between 1 to 3 days.

How frequently would you use this improvement?

Daily, whenever an invoice is rejected

How should it work?

Once an invoice is rejected in SAP TMS, PTP team should log reason for rejection in TMS. This should be sent to SC in such a way that the vendor would have immediate access of the fact that the invoice was rejected and reason for rejection. The local team may still follow up with vendor as an additional support but the main rejection communication should be handled systematically through supplier connect.