We are required to add internal notes for accessorial charges being added to FROs as customer induced so that accessorial team can refer these notes while billing back to the customer and add these remarks in GCSS to prevent disputes and to answer queries of customers regarding additional charges after execution |
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Charges are being approved on weekly or bi-weekly basis |
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Bulk upload using excel file. internal notes should be transmitted to all the FROs upon execution of the file. One FRO might have multiple accessorial charges, so while the file is being processed, all the internal notes should be combined and then transmitted to the FRO. we still should have ability to add more or amend the internal notes manually. |
Thanks @Guest would you share examples of the notes uploaded? would you describe what is the level of details required? have you considered to leverage case management?