Carrier change reason code (inside FRO)

What impact would it have on your daily tasks in terms of time saving or cost reduction?

Save 1-2 clicks per transaction

How frequently would you use this improvement?

A few times daily

How should it work?

When manually changing a carrier from FRO, the system should automatically ask for carrier change reason code in same screen. Currently we're throwing an error when trying to save a FRO without a carrier change reason, but not guiding users to doing same.