Surcharge Request Date & Surcharge Approval/Rejection Date & Surcharge approver user ID

What impact would it have on your daily tasks in terms of time saving or cost reduction?

Surcharge Request Date & Surcharge Approval/Rejection Date & Surcharge approver user ID- Add a field in the CCA worklist showing when a vendor requested a surcharge in Supplier Connect. This will allow the dispatchers to prioritize surcharge request requested earlier and also to track the performance of how fast dispatchers are approving/rejecting surcharge request. Currently we only have the FRO creation date which is not enough to do this type of prioritization/ performance management

This would impact vendor invoice timeliness as we are currently requesting vendors to wait until all FRO surcharges have been approved before they proceed to invoice Maersk in order to avoid partial invoicing. Currently vendors are complaining that the surcharge approval is too slow and this is delaying their invoicing. We need to have a clear picture of how delayed this approval process can be. In the long run, this will help our team to improve invoice timeliness and improve vendor experience

How frequently would you use this improvement?

Every day

How should it work?

Dispatcher will use surcharge request date and sort by it to attend earlier surcharge requests first.
Dispatch supervisor will download CCA report with Surcharge Request Date & Surcharge Approval/Rejection Date & Surcharge approver user ID to see the average time taken to approve and take actions to reduce this time.