"Equipment" as futile trip reason code

What impact would it have on your daily tasks in terms of time saving or cost reduction?

Adding the reason code "Equipment" for approving costs for a futile trip would ensure the correct mapping of costs within the company.

How frequently would you use this improvement?

Everytime, the equipment arrives at the customer location and doesn't meet the requested standard or is damaged, futile trip costs arise. These should be mapped correctly to Equipment.

How should it work?

In the reason code drop down for approving futile trip costs, an new reason code "equipment" should be added.