Proactive Notification to customers - Daily Summary

What impact would it have on your daily tasks in terms of time saving or cost reduction?

as in any delivery in our personal life, we would be notifying customers of "tomorrow's delivery" (meaning, next working day). with this proactive communication we would improve customer experience, reduce the number of calls and specially enable the 1st defense for futile trips.

How frequently would you use this improvement?

daily and automated

How should it work?

at 16pm system would trigger a notification to customer (using the contact provided cy CX in the FRO, or using the booked by user of maersk.com). it would basically say "dear customer, we confirm we have planned your order and we estimate to be at xx hours for stuffing/unstuffing operation"
we create a chance to identify deviations to what customer is expecting, we will increase visibility to our customers with no effort.

the improvement can be monetized with the futile trips we can avoid if customer tells us that the planning is wrong.