Update to TMS View for CX Use

What impact would it have on your daily tasks in terms of time saving or cost reduction?

Make the CX agents better able to self service questions from customers on SD delivery and pick up requests.

How frequently would you use this improvement?

Daily

How should it work?

The CX group and DTX vertical are taking over the work of dealing with the customer questions regarding SD deliveries and pickups. The CX group could more effectively answer the customer questions with access to a simple view only version of TMS. MY proposal would be a tab with just the Freight Order Worklist tile. In the tile the CX agents would need access to a query to look up WO by booking/container number. Once the results display the view could be preset to the LCX Import and Export view. which would easily allow the CX agents to get all the information they would need and help improve case and call turn time and provide an much better customer experience. Please see attached screenshot of view and query CX would need.