Landside Platform Ideas Portal
What impact would it have on your daily tasks in terms of time saving or cost reduction? |
currently dispatchers have to check how often the FRO has been sent in the FRO, then manually remove the vendor, add back in and resend the order. This automation will allow less manual input and save time. |
How frequently would you use this improvement? |
Daily |
How should it work? |
For MPT vendors, the system would automatically resend the FRO to the same vendor upon first rejection due to no response. After 2 rejections due to time out, dispatchers need to take manual action. |
hey @Rasmus Thiim - We had 4111 FROs rejected due to time out/not accepted on time in July only for the US, west coast orders not included. 1113 of those orders were MPTs, 118 ECTs and 2338 contracted. A couple were CPT but those should all be auto accepted.
For MPT loads we typically resend to the same vendors multiple times, only when they clearly state they don't have capacity we would re-assign to other vendors.
Hi @Rozanne Botman
Thanks for the suggestion - how big of a painpoint would you say this is? From the scenario it sounds like we have to remind MPT/CPT (?) vendors to accept their orders. How frequently does it happen we need to change from MPT vendor to a secondary one?