All ideas

What impact would it have on your daily tasks in terms of time saving or cost reduction? For OTCX / CX users that do not know kms distances and corresponding TTs it would be useful to have at FWO level, especially to solve Planning Blocks of "Insu...

What impact would it have on your daily tasks in terms of time saving or cost reduction? It would save a lot of time in approving/rejecting charges. Currenlty, when going through the CCA worklist, we need to open each FRO indivudually to check on ...

What impact would it have on your daily tasks in terms of time saving or cost reduction? user effected 8container per week 250time (minutes) spent by Dispatcher ( on current process 1 min/fro FTE IMPACT 0 daily 5 0 fro at day Will help to identify...

What impact would it have on your daily tasks in terms of time saving or cost reduction? it eliminates the need for manual rate changes/cost addition How frequently would you use this improvement? 1-20 FRO/week How should it work? The idea is to u...

What impact would it have on your daily tasks in terms of time saving or cost reduction? In terms of reporting & accessing data, it would make analytics & reporting far easier if both road & rail FROs were accessible from one place How...

What impact would it have on your daily tasks in terms of time saving or cost reduction? Currently at least 3 vendors per month in GT, SV, HN, NI attempt to send invoices from unregistered email addresses. Once this deviation is detected, VRM team...

What impact would it have on your daily tasks in terms of time saving or cost reduction? Reduce time in both PTP/VM/SD to follow up on pending invoice of vendor. How frequently would you use this improvement? Daily How should it work? Send reminde...

What impact would it have on your daily tasks in terms of time saving or cost reduction? This indicator can save dispatchers from flipped between systems, and reduce spot bookings from being rolled or cancelled How frequently would you use this im...

What impact would it have on your daily tasks in terms of time saving or cost reduction? Will save a huge amount of time when trying to approve/edit charges in bulk through CCA Worklist. Currently can use Shift + Click to select lines in mass, but...

What impact would it have on your daily tasks in terms of time saving or cost reduction? Make the CX agents better able to self service questions from customers on SD delivery and pick up requests. How frequently would you use this improvement? Da...